Please email returns@cominocouturelondon.com and send your item(s) back to us within 14 days of receiving your order. Please ensure the tags have not been removed, the garment has not been worn or damaged.

If the security tags are removed we won't be able to accept the return.

After goods are received, quality checked your refund will be credited to the original payment method

We aim to process your return within 14 working days of receipt, however in exceptionally busy periods (such as during sales) this may take up to 28 days to show on your account due to varying processing times between payment providers. 

We are not obliged to provide you a refund until we receive the product(s) back from you or we receive evidence (such as proof of postage) from you that you have sent the item(s) back to us. We strongly recommend that you send the products using a secure or trackable method - e.g. Recorded/Special Delivery - and that you retain your proof of postage.

If the item is rejected your item(s) will be returned to you along with a letter outlining the reason(s).

Please note* as a company refunds are processed Monday to Thursday 

It takes up to 10 working days for your refund to appear depending on your bank / card issuer.

We’re unable to accept returns beyond the 14 days of your receipt and anything sent to us after 14 days may be returned to you

 

Cancelling a pre-order / Made per order 

CARRIERS TO RETURN

Use your local post office with a signed-for service and ask for a tracking number so you can follow your return. Don't use DHL, DPD or TNT to return your orders

To ensure we are offering the best quality all garments are checked by the Quality Department before despatching so you will not receive a faulty garment.

 

Credit notes

Please note a credit note will be issued if a return is received outside the 14 day returns policy.

You have a year to use the credit note from the date issued.

If you need to extend - a months notice must be given prior to the expiry date.